Refund Policy

Refund Policy

Our Refund Policy varies from service to service. If you have any questions about our refund policy, please don’t hesitate to contact us.

Web Hosting Refunds Policy

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 14 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges.

Cancellations of monthly hosting plans requested outside of the first 14 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

If an account is terminated by us for any reason, including breach of our Terms of Service and/or Acceptable Use Policy, no refund will be issued.

Web Design Refunds Policy

Bespoke Design & Script Customisation: If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between Techcity Technologies and the customer during the design process, no refunds are issued for completed work.

Script Installation: If the requested script has been successfully installed, no refund will be issued in the event of the customer changing their mind.

Domain Registration/Renewal Refunds Policy

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

 

Web Design & Development

We are so confident that you will be delighted with our website that we are happy to refund in full your basic payment, providing we receive your request in writing (via email or post), within 7 days of the order being placed and payment received. Any additional un-recoverable costs we have incurred, over and above the basic installation, will be subtracted from the basic payment when the refund is made. An example of an un-recoverable cost would be if you had asked us to purchase images on your behalf.

In order to request a refund please contact us (via email or post) giving the following details;

  • Your Name
  • Customer Number
  • Order Number
  • Date of Order Placement

We would also be grateful if you could let us know the reason for your refund request, as we are always looking to improve our products and our customer service.

We will process the refund within 7 days of the request being received.

 Domain Registration/Renewal Refunds Policy